Returns & Exchanges

At Puffing Kiwi, we want you to love your new fashion finds, which is why we offer a flexible 30-day return policy for all unworn and tagged items. If your purchase isn't the perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all garment tags are attached and the products are in their original, unwashed condition.

• 3.
  Affix the Shipping Label

  Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.