Frequently Asked Questions

Everything you need to know about your Puffing Kiwi shopping experience.

How long does shipping take within New Zealand?

We offer express nationwide shipping. Orders typically arrive within 1-3 business days, with an additional 2 days for rural deliveries.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Simply contact our support team to initiate a return or exchange.

How do I know which size will fit me best?

Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Puffing Kiwi is committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our seasonal collections to minimize our environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options like Afterpay and Laybuy.

Can I track my order once it has been placed?

Yes, as soon as your order is dispatched, you will receive an email confirmation containing a tracking link to monitor your delivery in real-time.